Privacy Policy

At Revive we know that you care about your personal data and that how your personal data is collected, used and stored is important to you. We want you to be able to trust us with this data. To help you understand our privacy practices in regards to our website, this Privacy Policy will explain what personal data we collect, why we collect it and what we do with it.

Please take a moment to read this policy carefully and familiarise yourself with our privacy practices. If you have any questions, we would be delighted to help, please let us know by sending us an email at:

information.security@revivemanagement.com

Remember you have the right to object to certain uses of your personal data including the use of personal data for direct marketing. If you wish to withdraw your permission for us to use your data for these sorts of activities, or you wish to know what data we hold on you, please email us at:

data.privacy@revivemanagement.com

 

Who we are?

Any personal data provided to or collected by Revive, is controlled by Revive Management Solutions Ltd. 1 The Downs, Altrincham, Cheshire, WA14 2QD, UK.

Revive’s nominated Privacy Officer is Sara Burgess, who can be contacted at the address above or via email at:

data.privacy@revivemanagement.com

 

What information do we collect?

Personal data means any information that can be used to identify directly or indirectly a specific individual.

We may collect personal data for two sources on our website:

Personal data we collect using cookies when you visit our site and agree to allow these cookies:

A cookie is a small text file stored on your computer that is used to remember certain information. This might include advertising, website analysis, IP addresses and most commonly login systems and shopping baskets. These cookies are not used to store any personal information other than IP address, and in most cases are used for functionality on Revive’s website.

These cookies are:

  • Analytics

We use Google Analytics software to track visits to the website. A cookie is used so we know if this is a new visit, or a returning visit.

  • Visitor Tracking

Certain pages of our website have additional heat map tracking for measuring clicks on the page. This is used to help us improve the usability of our site.

  • WordPress

Our site uses WordPress, and this has its own cookies used for a login system. They also help to keep the site secure.

  • Protected posts

Some of our pages require you to login to see all the information. This system uses a cookie to keep the user logged in.

No advertising cookies are used on this site.  If you wish to disable cookies in your browser, then you can visit the following page and find your current browser version and follow the instructions:

https://www.aboutcookies.org/

Or you can choose not to allow the cookies in the first place.

Personal data you give us directly through our contract options:

There are several options on our site to give us information so that we can contact you about our products. The data asked for is Name, Email, Phone Number, Company and Job Title, however, over the Name and Email fields are mandatory, although the more information you give us the better we can help you with our product. This information is emailed from the website directly to us and added to our CRM application so that we can answer your question or follow up on your sales enquiry.

 

How do we use personal information?

Revive collects, processes and discloses your personal data only for specific and limited purposes. For example, to process your enquiry, to monitor and develop the functionality of our website.

We collect, process and disclose your personal data for the following purposes:

  • To process and answer your inquiries, questions or requests.
  • For internal research to improve and monitor the functionality of our website.

 

What legal basis do we have for processing your personal data?

Under the GDPR we process this data under the legal grounds of:

  • Consent (for the details voluntarily submitted by visitors to the page or where a visitor has clicked to accept cookies)
  • Legitimate Interests (for data collected from website interaction)

Consent

The consent to hold and process the data is supplied by individuals is inherent in their using the websites ‘contact’ form, in the voluntary act of providing and submitting their data and clicking the ‘Allow Cookies’ button. Should the individual wish to withdraw that consent, they should contact Revive in the first instance on:

data.privacy@revivemanagement.com

Legitimate Interests

Revive has, due to its business interests, a need to ensure its website is secure, optimally designed and used and a legitimate interest in collecting and, requirement to process, the activity data of those who access the site.

Should the individual wish to withdraw that consent, they should contact Revive in the first instance on:

data.privacy@revivemanagement.com

 

When do we share personal data?

The data collected from Revive’s website is not ‘shared’ with any 3rd parties. While some 3rd party systems (such as google analytics or Revives CRM) may hold this data it is not shared with these parties, they have no control or rights over this data and Revive remains the sole Controller of this data at all times, with 3rd parties being unable to even view this data.

Revive would not reveal this data without a legal warrant or detailed proof of the identity of the person asking for the data in the case of a Subject Access Request.

 

Where do we store and process personal data?

Cookie collected data taken from interactions with Revive’s website is stored in google analytics. While this data may well be stored outside the European Economic Area (EEA), most likely in the USA, Google Analytics, as a 3rd party supplier of Revive, have been carefully vetted, not only are they ISO27001 certified, providing a proven and very high standard of information security, they also comply with the US Privacy Policy, which ensures they follow the personal data protection requirements of the EEA in the data they handle. This is covered under their contractual obligations to Revive.

Personal data submitted to Revive through the website is stored in our CRM, this is another company that have gone through our supplier evaluation process. While this data may well be stored outside the European Economic Area (EEA), most likely in the USA, our 3rd party CRM supplier is hosted in AWS (an industry leader in security), providing a proven and very high standard of information security, they also comply with the US Privacy Policy, which ensures they follow the personal data protection requirements of the EEA in the data they handle. This is covered under their contractual obligations to Revive. This data is kept until the person becomes a customer, or for five years, whichever happens first.

 

How do we secure personal data?

Revive has policies and processes in place:

  • to protect data against accidental loss through process, regular checks and tested backup policies.
  • to prevent unauthorised access, use, destruction or disclosure through labelling all personal data as confidential and handling accordingly, ensuring access and
  • to ensure business continuity and disaster recovery to cover access and emergency transfer of data if required
  • to restrict access to personal information Revive works with the concept of the least access possible with check and audits in place that are regularly reviewed
  • to train employees and contractors on data security Revive carries out regular information security training sessions
  • to manage third party risks, through use of contracts and security reviews

 

How long do we keep your personal data for?

Data about website usage is kept for several years so that trends and usage can be assessed over long periods of time.

Personal data submitted through Revive’s website is kept until the individual either becomes a customer, or their request/question has been processed or five years has elapsed whichever is sooner.

All data is carefully deleted and overwritten with Revive’s and their 3rd party suppliers securely destroying all hardware after use.

 

Your rights in relation to personal data

Revive complies with the GDPR and respects the right of data subjects to access and control their personal data. Should an individual wish to make a subject access request or want data changed or deleted, or wish to withdraw consent they can do so by contact Revive at:

data.privacy@revivemanagement.com

Requests will be responded to within 30 days.

Identity verification may apply with a form being filled in and ID being required (usually a copy of Drives Licence or Passport, which will be immediately and securely destroyed once identification has been made.

 

Processing of Children’s Data

Revive does not knowingly market to children, nor knowingly store their data. Should you become aware that a child has contacted Revive through our website, please contact the Head of Security and Compliance at:

information.security@revivemanagement.com

 

Linking to other websites / third party content

For convenience, Revive offers a link for customers to their Genesys portal on their website, login details are required to access this information.

Revive takes no responsibility for the content or information contained in the Genesys portal or any site linked to it.

 

How to contact us?

If you have any questions or concerns in regards to this privacy policy, please feel free to contact the Head of Security and Compliance by post at the company address, via email at:

information.security@revivemanagement.com

Or via the contract form on our website.