Solutions

Our omni channel platform enables us to develop some really innovative communication solutions for our clients which aren’t always focused on payments & collections.

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    Web

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    SMS

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    Voice

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    Email

Notify

Keeping customers up to date in today’s fast-paced world is really important if you want to deliver a great level of service to your customers. Our solutions allow you to notify your customers across multiple touchpoints; whenever and wherever they need it.

We understand that agility and functionality is key, so we have built a user interface which provides the autonomy to do whatever it is you require; whether that be to set up a new campaign, change a messaging strategy, alter the message pacing or update compliance settings.

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    Order updates

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    Data capture forms

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    Alerts

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    Reminders

Survey

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    SMS, voice, web and email

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    Notifications and alerts

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    Reporting dashboard

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    ISO27001 secure and scalable

Many large organisations are aware that it is important to listen to their customers, but do they really understand the value in the information they’re gaining?

Our omni-channel survey solutions have been designed to capture survey metrics across multiple contact channels in real time. This allows the customer to provide their feedback; when, how and where suits them.

We have developed a robust and automated management system which takes the onus away from you and delivers real-time notifications alerts to your team.

Our sentiment analysis tools give you an insight into what customers are saying and how they are saying it. These combined tools allow you to proactively manage customer feedback and channel this rich source of information into an overall improvement in your operations.

Get in touch