Consumers now demand data from utility companies covering all aspects of delivery and pre/post service which puts pressure on marketing departments to provide samples. This requires the need to monitor services like net promoter scores, chat room and blog activities. In addition to helping consumers decide on...

Due to the ever increasing number of price plans and packages from  utility companies it is becoming difficult to choose who offers the best service and cost. Companies not only have to be consumer friendly but also have to put the consumer at the very centre...