Cloud Based Solutions including diallers can reduce call centre costs by up to 43% over 5 years says a Frost & Sullivan report. Why install expensive equipment on site when a hosted solution requires no up front capital payment? Frost & Sullivan carried out a survey of...

Mobile technology for customer contact will be supported by half of the UK contact centres within the next 12 to 18 months research has found. Over 100 UK organisations surveyed through a range of industries already claim that they are planning to put in the necessary...

The energy regulator has been accused by experts of pushing up the price of gas and electricity by introducing reforms which has also resulted in reducing the number of homeowners who are switching suppliers. Suppliers were asked last year by the regulator, Ofgem to simplify their...

The Ofcom Report 2012 has now be released with some really interesting reading.  You can find this report by clicking here.  Revive Management's hosted multi channel communications platform can help you contact your customers in thier preffered method of contact to maximise campaign results. Highlights from...

The changing communications landscape, consumers’ varying communications preferences for using multiple channels and devices, and consumers’ old-fashioned desires to interact with live customer support presents companies with a complex conundrum regarding how to best support their customers in a cost-effective manner. This white paper provides...