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How do I work out my Customer …

CSAT is a straightforward measure of client satisfaction and loyalty that tells us the extent …

Self service came to prominence a few years ago and shows no sign of slowing …

Communicate, question and develop relationships Although the Internet has global possibilities, personal relationships have, ironically, …

CONSUMER DATA IS IT OF VALUE ? In today’s increasingly digital world shopping, socialising and …

Both are marketing channels used for generating more business, increasing brand awareness and providing a …

Employees Driving Cloud Communications – EXPO News True to its theme the recent ITxpo’s panels, …

Learn how to improve contact centre performance below here.

THE RISE IN CLOUD BASED SYSTEMS Lancaster House hosted some of Britain’s technology industry during …

There is still a weight of mounting debt in the UK for the majority of …