The Revive Management Survey platform provides an efficient solution to obtain customer feedback using IVM (interactive voice messaging), Email, Mobile Web and SMS. Surveys can be carried out and reported in real time.
Customer surveys are essential for gaining valuable feedback from your customers. The insight provided from customer surveys enable you to understand what your customers experience and any issues or stumbling blocks that may prevent them from returning or recommending you to their friends and family. By identifying and analysing these issues you can make reactive changes to improve service, products and overall customer experience.
Our Customer survey platform has been specifically designed to provide a seamless approach to gathering customer feedback and managing disgruntled customers in real time. Our industry leading online survey dashboard displays the feedback to you at the same time as the surveys are carried out.
Surveys can be fully customised to gather the information which is most important to your organisation; we have designed and built specific templates for the following:-
- Net promoter Score Surveys
- Customer Satisfaction Surveys
- Customer Experience Surveys
- Customer Effort Surveys
- Compliance Surveys
- Treating Customers Fairly (FCA) Surveys
- Contact Centre Agent performance Surveys
To hear more about the ways in which Revive Management’s survey solutions have helped some of the UK’s largest organisations improve their customers’ experience please contact us on the number below and request a case study or a demonstration. We also offer free trials of the solution for us to prove to you the value we can provide.
Would you be interested in a demo?
For more information on Revive surveys please call 0844 693 0244 to speak with a member of the team or click here to send us your details and a member of the team will call you back within one hour.