Self Service Trends
Self service came to prominence a few years ago and shows no sign of slowing down. In a similar way to mobile applications, self-service solutions enable customers to take charge of their own accounts and day to day experience. Self service solutions range from making payments, submitting meter reads, providing feedback, viewing accounts/balances and initial sign up of customers. Smart organisations use self-service solutions to their advantage, extending their service beyond the telephone, right into customer’s mobile devices.
Overall, self service solutions provide an excellent customer experience to those customers that want to use them with the added benefit to an organisation of reducing operational costs to serve.
Are you interested in our self service solutions?
For more information on how we can help you enhance your contact centre technology please call 0844 693 0244 to speak with a member of the team or click here to send us your details and a member of the team will call you back within one hour.