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Council Recognises The Importance Of Customer Surveys

Posted on by Revive Management

Cherwell District Council has asked residents in Banburyshire to offer their feedback on its services in order to target any improvements that might be needed.

An annual satisfaction survey is undertaken and the latest one is now available to fill in.Responses can be anonymous and anyone who lives in the district can take part. The information will be used to ensure council services are the best they can be.

The survey should take no longer than 30 minutes and there are 49 questions to answer.

The council’s lead member for performance and customers Cllr Nicholas Turner said “customer satisfaction surveys are an important way of capturing local people’s views about how well we are delivering services. They are also crucial in deciding the priorities of the council going forward. This is one of the best ways that residents have to ensure the council does its best to make them feel happier, healthier and safer”

If you want feedback from your customers have a browse at our Survey Solutions try a customer survey using Interactive Voice Messaging (IVM)2 way SMS and/or email.

The length of your survey is critical in order to maintain the participant’s interest so keep them short and sweet. If they are too long they will either not be completed or filled with false answers in order to get through the survey quickly.

The Revive Management multi channel proactive customer communications platform provides organisations with a cost effective method to obtain informative feedback from customers via interactive voice messaging and SMS.  The surveys can be carried out in real time and reported in real time after an event such as inbound call to agents, post engineer visits and ad hoc to gain Net Promoter Score and contact centre agent feedback.

For more information on our Survey Solutions please call 0844 693 0244 to speak with a member of the team or click here to send us your details and a member of the team will call you back within one hour.  You can also find more information about our Customer Satisfaction Survey Solutions by downloading our datasheet.

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