Water Utilities
Debt Collection
The Revive Management multi-channel proactive customer communications platform allows water companies to communicate with its customers via interactive voice messaging, dialler, email and SMS to carry out debt collection work. Payments can be taken automatically from customers via interactive voice, SMS and email freeing up call centre agents time for more complex tasks. Customers can [...]
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Customer Satisfaction Surveys
The Revive Management multi-channel proactive customer communications platform lets water companies obtain informative feedback from customers via interactive voice messaging and SMS. The customer satisfaction surveys can be carried out real time and reported real time after an event such as inbound call to a contact centre agent, post engineer visit and ad hoc to [...]
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Metering
The Revive Management multi channel proactive customer communications platform provides water companies with a metering solution that will remind customers of pre booked appointments and obtain meter readings via Interactive Voice Messaging, SMS and email. Features Hosted by us so no hardware, maintenance or upgrades required Customise messages with time and date information for metering [...]
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Water Outages and Notifications
The Revive Management multi channel proactive customer communications platform allows water companies to reach customers about water outages effectively and efficiently with relevant communications that reduce inbound calls which is good for Service Incentive Mechanism (SIM) Score. Utilising our water outage and notification solutions allows you to keep customers informed while you strengthen customer relationships [...]
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Water Efficiency
The Revive Management multi channel proactive customer communications platform allows water companies to inform customers of water saving efficiencies via Interactive Voice Messaging, Dialler, 2 way SMS and Email. With water efficiency now being a big initiative for water companies, proactive and relevant communications at a low cost is key. Features Hosted by us so [...]
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Agent SMS Portal
The Revive Management multi-channel proactive customer communications platform allows call centre agents to send ad hoc or templated SMS to customers. Uses of the agent desktop include informing customers of their reference number, providing telephone numbers for other departments, confirming appointment dates and times, confirming payments and payment references plus much more. Agents and team [...]
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