Contact Centre
Interactive Voice Messaging (IVM)
Create a personalised and interactive dialog with your customers using professionally recorded, automated voice messages. Interactive Voice Messaging is now widely used by the contact centre industry to keep customers well informed. Uses include debt collection, balance notifications, customer feedback, fraud alerts, appointment reminders, meter reading plus much more. Revive Management’s interactive voice messaging services [...]
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Interactive SMS/SMS Payments
Our SMS platform has solutions ranging from very simple 1 way SMS broadcasting solutions to fully automated to take SMS payments from customers. We are able to tailor the SMS solutions to your requirements whether simple or not. Our interactive text messaging makes it possible for organisations to engage with their customers in a highly [...]
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Hosted Predictive Dialler
Cloud-based hosted predictive diallers have emerged as the leading alternative to premise based diallers due in large part to their flexibility, accelerated deployment time and cost-effective model. Our hosted predictive dialler is a comprehensive offering that allows organisations to replace their on premise diallers entirely and cost effectively address capacity issues and support disaster recovery [...]
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Inbound IVR
Support your proactive customer communications with an inbound IVR solution that identifies callers to deliver a personalised message and reduce inbound calls to your contact centre. Configure your proactive customer communications strategies with a unique inbound number that fully automates the customer interaction, or simply connects callers directly to your contact centre or another self-service [...]
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Agent SMS Portal
Revive Management’s Agent SMS Portal can be used to allow agents to send ad hoc SMS messages from their desktop. This could be for after call or in call work to confirm details such as a payment authorisation code, appointment confirmation or an alterative telephone numbers for other departments. The uses are endless. Should the [...]
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Email Messaging
Email remains one of the few digital communications channels that allows you to visually connect with consumers, immediately drive them to your website, and provide confirmation details for important transactions. Revive Management email messaging lets you create personalised messages and leverage graphics for a sophisticated look and feel. When used in part of a multi-channel blending strategy, [...]
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