Revive Management uses the latest interactive messaging software and industry knowledge to help its clients communicate more effectively with their customers.
Our range of messaging solutions can help you:
- Manage Customer Experience and Satisfaction
- Enhance Debt Collection Processes
- Send Customer Notifications
- Alert Customers of Potential Account Fraud
- Improve Customer Retention
There are endless applications of our software, so if you require something bespoke we can tailor our platform to suit your needs.
Customer Experience Management
It seems self evident that companies should try to satisfy their customers, studies show that the cost of keeping a customer is only 10% of winning a new one. Satisfied customers have been proven to be the strongest advocate a company can have – not only telling people of their customer experience but often willing to pay a premium for doing business with a supplier they can trust.
Customer Satisfaction Surveys & Software
Our customer satisfaction survey software allows organisations to interact with their customers across multiple touch points including SMS, Interactive Voice Messaging and Email. In addition to being able to display the survey responses in an enterprise reporting suite, our software provides a real time resolution for the proactive management of any dissatisfied customers.
Voice of the Customer
Voice of the customer is the in-depth process of capturing a customer’s expectations, preferences and aversions. Here at Revive Management, we help our clients cost effectively and on mass collect voice of the customer information from their customers. Through Interactive Voice Messaging, 2 way SMS, Email and Web we direct your customer’s voices to actionable contact channels which collate insight, verbatim feedback and report in real-time thus empowering organisations to improve processes and customer retention.
Interactive Voice Messaging
Our Interactive Voice Messaging, Automated Voice messaging and voice broadcasting are all used to cost effectively communicate with large customer bases. Our clients have seen benefits when using this to remind customers of appointment, out of stock notifications, collecting outstanding overdue debt and capturing customer feedback.
Net Promoter Score (NPS)
Net promoter Score is one of the most widely used customer loyalty metrics and is used by organisations around the world today. The likelihood that a customer will recommend an organisation’s services to their friends and families has been proven to show direct correlation to the overall performance and profitability of those organisations.
The key to getting a true net promoter score however is measuring customer feedback across multiple points at which your customers interact with your organisation – whether that be after a call centre enquiry, an engineer visit, a transaction online or a random survey. Our Multi channel approach covers all the communication channels that your demographic of customer is likely to use.
Debt Collection Software
Revive Managements multi channel communication platform is used by large organisations as an integral part of their debt collection strategy. The debt collection software enables our clients to reduce operational costs associated with collecting outstanding debt, reduce the overall bad debt charge and reduce debtor days. Solutions include self service payments, right party verification and Pay by SMS.
Our industry leading hosted dialler offers companies an opportunity to improve outbound calling efficiency, at low cost all with speedy implementation times. The hosted dialler is feature rich, can be run in manual, preview or predictive modes and is Ofcom compliant with no silent calls. The hosted dialler also encompasses integrated Interactive Voice Messaging and IVR services to further enhance the contact strategy. Our experienced client services team are here to help every step of the way to getting you started with your new hosted dialler.